Remote help, when you need it

You download and run the ApisServis program, which shows you your ID and password. You read these details to our technician over the phone. Using them, we connect securely to your desktop and solve the problem directly in your system.

No. ApisServis is a one-off executable programme: simply download and open it; nothing is installed on your system. Once you have finished using the service, you can simply close it.

Yes. The connection is fully encrypted, and the technician can only connect with your ID and one-time password, which only you can see. Without these details, nobody can connect to your computer, and you can end the connection at any time by closing the program.

Check that the file downloaded completely, or run it as an administrator (right-click → Run as administrator). If your antivirus or firewall blocks it, temporarily allow it to run. If you run into problems, call us and we will guide you through the whole process.

Technical support is available on working days. Every customer has a dedicated software technician who knows their system. We provide support by phone, by email and via remote connection.