Remote help, when you need it

You download and run the ApisServis program, which shows you your ID and password. You read these details to our technician over the phone. Using them, we securely connect to your desktop and resolve the problem directly in your system.

No. ApisServis is a one-off executable programme: simply download and open it; nothing is installed on your system. Once you have finished using the service, you can simply close it.

Yes. The connection is fully encrypted and the technician connects only with your ID and a one-time password that only you can see. Without these details no one can connect to your computer, and you can end the connection at any time by closing the program.

Check that the file downloaded completely, or run it as an administrator (right-click, Run as administrator). If your antivirus or firewall blocks it, temporarily allow it to run. If you run into problems, call us and we will guide you through the whole process.

Technical support is available on business days. Every customer is assigned their own software technician who knows their system. We provide support by phone, e-mail and remote connection.